Purigen Biosystems, Inc.

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Field Service Engineer

West Coast, U.S. - based in Pleasanton, CA

DESCRIPTION
Purigen Biosystems, Inc., a venture-backed, life science tools start-up company in the San Francisco bay area, is seeking an experienced Field Service Engineer-West Coast to join our Operations team. The Field Service Engineer will be responsible for installing, troubleshooting, and repairing and preventive maintenance of Purigen Ionic instruments in the field and at the company site in Pleasanton, CA. This is a hands-on position for a highly-qualified, self-motivated candidate who wants to enable cutting-edge life sciences technologies in a fast-paced, start-up environment.

RESPONSIBILITIES
  • Troubleshoot, repair, qualify, and perform preventive maintenance of Purigen Ionic instruments in the field (U.S. West Coast) and at the company site in Pleasanton, CA
  • Balance multiple field service activities and maintain field service activity records in Salesforce
  • Maintain positive relationships with customer base and internal teams
  • Communicate technical issues to management and product development teams to ensure effective complaint handling
QUALIFICATIONS
  • B.S. in Engineering, preferably Mechanical Engineering, and a minimum of 5 years field service work supporting instrumentation in the life sciences/biotech industry
  • Must be located in the Bay Area to be able to work onsite on a regular basis at Purigen headquarters in Pleasanton, CA, to troubleshoot and bring up instruments
  • Must be able/willing to travel to customer sites, which may require air travel
  • Excellent analytical and problem-solving skills
  • Strong time-management skills including ability to effectively multitask and work in a fast-paced environment
  • Possess strong verbal and written communication skills and interact professionally with customers
  • Able to document all work clearly and completely
  • Computer skills including Microsoft Word, Excel, and PowerPoint and experienced in Salesforce service module
ADDITIONAL REQUIREMENTS
  • Ability to lift up to 60 lbs is an essential function of the role (lifting of equipment for installation and preventative maintenance)
  • Work hours may be flexible, requiring time to travel to locations on the West Coast for service/repairs

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HR CONTACT
[email protected]