Purigen Biosystems, Inc.

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Field Applications Scientist (FAS)

West Coast, US

DESCRIPTION
Purigen Biosystems, headquartered in Pleasanton CA, is redefining nucleic acid sample preparation with the Ionic® Purification System. This innovative platform is based on the highly efficient isotachophoresis technology invented by Juan Santiago, PhD, and his team at Stanford University. The Ionic system, comprised of an automated benchtop instrument, microfluidic chips and reagent kits, purifies nucleic acids from a wide variety of sample types, including minute or otherwise challenging cancer samples. The purified nucleic acids are then immediately compatible with a wide range of downstream detection methods, including next-generation sequencing (NGS), PCR and other genomic tests.

Reporting to the Director of West Coast Sales, the ideal candidate has experience working in a life science instruments company that develops, supports, and sells products used in the genomics research market. The individual must be able to communicate with all areas of our multidisciplinary company, including sales, marketing, research and development and manufacturing. The individual must have an in-depth understanding of key genomic processes and workflows, such as nucleic acid preparation, NGS library prep, analysis techniques such as NGS and PCR (real-time and digital) and key data analysis metrics. The individual will be responsible for managing all aspects of the FAS role while maintaining excellent customer relationships. The individual will work closely with the west coast sales team and in-house marketing team to ensure effective product positioning.

RESPONSIBILITIES
  • Provide applications support for Ionic Purification System users which includes user training, determining specific support recommendations for unique customer samples and general workflow troubleshooting
  • Assist sales team in pre-sales activities such as conducting product/technology presentations, answering technical questions and managing Ionic system demonstrations at customer sites
  • Manage field support escalations to maintain high customer satisfaction while optimally utilizing company resources
  • Build and maintain relationships with key customers
  • Gather and disseminate knowledge regarding current and new market opportunities to the product marketing team
  • Establish good working relationships with in-house teams, including marketing, R&D and manufacturing
  • Attend trade shows and support booth activities
EDUCATION, SKILLS, EXPERIENCE, and REQUIREMENTS
  • 3+ years of experience in an FAS role
  • Undergraduate degree in a scientific discipline required - PhD/MS desirable, but not required
  • Goal-oriented, with strong organizational skills and the ability to simultaneously manage and schedule multiple deliverables and activities
  • Extensive experience with customer relationship management
  • Excellent interpersonal, written, verbal, and presentation skills
  • Good command of the English language
  • ~50% travel required to customer sites in North America (primarily in the western United States)

HR CONTACT
[email protected]